Frequently Asked Questions

Move Media Player Overview

What is Move Media Player and how does it work?

Move Networks powers the online experience to provide access to the video programming, whether "live" or "on demand." This programming is being complemented by the best viewing experience currently available online. This viewing experience is made available through Move Media Player, the player for streaming video from Move Networks.

Why do I need a new video player to watch this video?

The optimized viewing experience is only available after downloading Move Media Player, an enhanced video player powered by Move Networks. This player will provide you with advanced control over your viewing experience as well as eliminate the pausing and buffering so common with other player environments. The player automatically adapts to current network conditions to optimize your viewing experience.

Player FeaturesBack to Top

Playback Control Buttons

Located below the video window are a set of video control buttons, which include the ability to play, pause, fast forward, rewind, and move to the previous or next program. Pause and play are performed by clicking on the same button. The pause/play button changes depending on the current play state of the player. The fast forward and rewind buttons support multiple rates. The rate of moving through the content increases from 2x up to 16x speed by clicking on the buttons multiple times. Simply click on the play button to resume normal playback.

Video Window Size

The ability to change the size of the video window is available by clicking on the large or fullscreen button. This changes the viewing area to an area that can be adjusted to any size within the browser window. You can return to the previous video window size by clicking on the same button.

Status Window

The status window displays the current playback status of the player, including loading, playing, fast forward, rewind, etc. The status window also includes the current bit rate when video is playing or the rate of fast forward or rewind when navigating through video (2x, 4x, 8x, 16x).

Volume Controls

Drag the volume control slide bar to decrease or increase the volume level.

Video Timeline

Some versions of the Move Media Player include a program timeline. This enables you to "time shift" your viewing of the current program. You can move forward or back in the timeline by dragging the bar located below the timeline to the left or right. Clicking on any program in the timeline will shift the timeline to the beginning of that program and start playback at that point.

Time Index

Depending on your version of Move Media Player, there may also be a time index. A time index will always display the original broadcast time of the content and the current playback location.

Send to a Friend

Some versions of the Move Media Player include a button to send a clip or program to a friend. This button opens a form that allows you to share what you are watching with someone else via email. You can select to share a link to the daily programming or a specific clip. To send a clip, you must also set the start and end of the clip using the controls provided. Simply fill out the form as indicated and click the "send" button. An email will be sent that includes a link to the selected program or clip. Click on the "close" link to return to the program schedule.

Audio Video Playback Troubleshooting (Windows)Back to Top

What can I do if the video stalls or is slow in playing?

Move Networks tries to estimate and plan capacity for all video programming; however, at times the network experiences sudden surges in activity that exceed current capacity, often corresponding with the broadcast of popular programming. When this happens, Move Networks makes efforts to expand viewing capacity.

If you experience stalling or a poor experience, you may choose to drag the scrub button back in time several minutes in the program timeline below the video or wait approximately 30 minutes before viewing the programming to help alleviate the high demand and improve your personal viewing experience.

Why does audio or video playback stop and/or stall?

Playback should not stop or stall under normal circumstances. If playback stalls, you can usually recover and begin viewing by refreshing your browser or closing your browser and opening it again. These stalls should be rare but they will happen when Internet congestion prevents video delivery for an extended period of time.

Why doesn't audio and video play?

You may have a content filter, antivirus application, or proxy accelerator running that is preventing the download of video content. Please turn off these services and try again.

Why does audio play without video?

You may be watching the webpage on a dual monitor configuration. If you are, make sure that the video is on your primary monitor.

If you are not using a dual monitor and the problem persists, please check the Change Player Settings page.

Why does video play without audio?

First ensure your speakers are turned on and are not muted. If problem persists, please check the Change Player Settings page.

Uninstalling Move Media Player (Windows and Mac)Back to Top

How do I uninstall Move Media Player?

The method of uninstalling Move Media Player is different based on the computer platform you are using.

Windows

Follow these instructions to uninstall Move Media Player for Windows:

  1. Click on the Start button and select Control Panel from menu
  2. Double-click on Add or Remove Programs icon
  3. Find Move Media Player for Internet Explorer or Move Media Player for Firefox in the list of programs
  4. Click on the Remove button
  5. Confirm removal

Mac OS X

Follow these instructions to uninstall Move Media Player for Mac OS X:

  1. Open a Finder window.
  2. Click the Home icon (usually has your account name by it) in the Finder window.
  3. Click Library.
  4. Click Internet Plug-ins.
  5. Drag the Move Media Player plugin to the trash.
  6. Click Library.
  7. Click Caches.
  8. Drag the "Move Networks" directory to the trash.

General Questions and Technical RequirementsBack to Top

What are the system requirements for Move Networks Video Player?

Windows

Mac OS X

Who created this video player?

The video player was created by Move Networks.

What is the Move Networks Video Player technology?

The Move Media Player enhances all aspects of the viewing experience, including audio and video quality and also enables powerful features like "time-shifting" and video sharing. Move Media Player does not install any advertising modules or "spy ware" which can track your web surfing habits or any private information. Move Media Player collects anonymous data to maximize the quality of your viewing experience.

Send FeedbackBack to Top

If you need further support or would like to share a comment, send us feedback.